Challenge
Businesses struggle to manage multiple messaging platforms, leading to fragmented customer interactions.
Solution
Lumino Bot offers a web-based unified messaging platform, integrating WhatsApp, Telegram, LiveChat, and Facebook Page chats with AI-powered chatbots.
Implementation
Our team utilized Node.js, Laravel, Python, React.js, and Vue.js to develop a scalable and secure platform, with advanced automation flows for Messenger, Viber, Instagram, and WhatsApp broadcasting.
Outcomes
Lumino Bot achieved unified messaging, AI chatbots, multi-agent access, bot reassignment, automation flows, rich messaging, and WhatsApp broadcasting, enhancing customer engagement and experience.
Additional details
Challenge
Businesses struggle to manage multiple messaging platforms, leading to fragmented customer interactions.
Solution
Lumino Bot offers a web-based unified messaging platform, integrating WhatsApp, Telegram, LiveChat, and Facebook Page chats with AI-powered chatbots.
Implementation
Our team utilized Node.js, Laravel, Python, React.js, and Vue.js to develop a scalable and secure platform, with advanced automation flows for Messenger, Viber, Instagram, and WhatsApp broadcasting.
Outcomes
Lumino Bot achieved unified messaging, AI chatbots, multi-agent access, bot reassignment, automation flows, rich messaging, and WhatsApp broadcasting, enhancing customer engagement and experience.
Industry
AI Chatbots
Stack
Node.js, Laravel, Python, React.js, Vue.js, MySQL/PostgreSQL, WhatsApp/Telegram/Facebook APIs, OpenAI/NLP, WebSockets, AWS, JWT auth
Outcomes
Unified messaging, AI chatbots, multi-agent access, bot reassignment, automation flows, rich messaging, WhatsApp broadcasting